rmwsb

PICK-UP, SHIPPING & RETURNS

In Store Pick-Up or Delivery

During the checkout process, you have the option to choose from free pick up from our Rocky Mountain Wine Spirits Beer store in Calgary (close to Chinook Centre) or ship your product right to your door within Canada by Canada Post (fees apply).

In-Store Pick-UP

Doing some errands? Well why not pick up your bevy order while you’re out – finally an errand to look forward to! Select the in-store pick-up option while you check out and our staff will get your order ready for you. The best part? If you order by noon, your order will be ready for pickup by 4:00pm that day (closed Sunday).* We also have plenty of parking right outside the store.  Checkout our full store hours and address. Once your order has been processed and is ready to be picked-up, we’ll shoot you an email.

Don’t forget to bring your government issued photo ID upon pick-up, and your order number or confirmation email.

We also offer curbside pick-up – just give us a call upon your arrival with your order number, show us your id through the window, and we’ll place your order right into your trunk.

If you need someone else to pick up your order you can enter their name during the check-out process. Just remember that they need to show ID and also be of legal drinking age.

*Note, we can only promise your order will be ready for same-day pick up if you order by noon. If you order after 12:00pm, your order will be ready for pickup by 4:00pm the next business day. If you need it sooner, just give us a shout and we’ll see what we can do.

Shipping

Can’t make it to our store?  No problem! We offer shipping of your favourite beverages right to your door, anywhere in Canada, through Canada Post! Your shipping fee will be calculated at checkout and will depend on the weight and number of items in your cart. Cost of shipping will be calculated and shown before payment is required.

Orders will be shipped out the next business day and will take roughly 2-5 business days. Once an order is shipped you will receive an email notifying you that your order is on its way along with its tracking number, and estimated day of delivery.  Please note that a signature and ID of someone of legal drinking age will be required. If you are not available to receive the order it will be brought to your nearest postal outlet for signature pickup. Orders cannot be left on the doorstep unattended.

Important Note: During the Covid-19 crisis, Canada Post will not deliver heavy products (such as wine, spirits and beer) to your door, and will instead take them to the nearest pickup location to your shipping address.

Returns

If you aren’t happy with the wines you purchased, don’t be shy. Give us a call or an email and we’ll make it right. You will need to return your products at least ¾ full.

Questions?

Have any questions regarding shipping, pick-up, or returns, get in-touch!